Your limits, your controls

You set the pace of your play at Richville Casino

Play only from 18, and every Richville Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

18+
Where to start

Age, licence, register and helpline

Clears up who watches over your account and who to ring when something feels off.

Item
Detail
Minimum age
18+
Licence
Gaming Control Board Curaçao OGL/2018/9695/187
National register
BetStop
Gambling helpline
1800 858 858
Limit questions
Self-check

Switch on the tools that suit you

Useful the first time you want a ceiling rather than a resolution after a loss.

Setting your weekly ceiling

Caps what you can add to the balance in a chosen span, so a planned budget holds. Switch it on before your first session rather than after an unplanned top-up.

Choose your stopping point

Stops play once net losses reach a figure you pick, keeping a rough night from growing. Turn it on while you are calm, well before the money is gone.

Set a gentle reminder

Nudges you after an agreed stretch so an evening does not quietly become a longer one. Set it if you tend to lose track of the clock while playing.

Need a real break?

Closes your account to play for a stretch you choose, for when a break matters more than any single limit. Ask support to apply it if you want it handled for you.

A clear view of your session

Shows how long you have been playing and what you have spent so far. Switch it on for a plain, regular picture of a session as it unfolds.

Deciding today

A firm cap that fits your budget

01

Where to look

Sign in and open the profile menu, then look for the responsible gambling section. Check that your contact details are current before you change anything.

02

Picking your protection

Choose deposit limits from the options listed, or loss limits if a ceiling on losses suits you better. Read each option through before you commit.

03

Set it before you play

Select how long the limit should hold, daily, weekly or monthly, and compare it with what you can comfortably spare. Pick the span that matches how you actually play.

04

Peace of mind in place

Confirm the change and read the message that follows so you know it has registered. A support agent can talk it through with you if anything looks unclear.

The moment it shifts

Notice the drift before it settles

Check in with yourself after a session and note how you felt, not just what you spent; catching that shift early makes a limit or a pause an easy next step rather than a drastic one.

Signs to take seriously

Read through these and see which ones sound like your own week.

  • Chasing a loss into the next session
  • Hiding your play from people at home
  • Spending money meant for bills
  • Playing longer than you planned, again
  • Feeling flat until the next deposit
  • Borrowing to keep the account topped up
  • Promising yourself it stops tomorrow
When you want to talk

The week you decide to talk

Many people fear being judged or billed, though every service here is free and confidential.

National Gambling Helpline

Reach the National Gambling Helpline at any hour, any day, for free confidential counselling by chat, email or phone, along with self-help tools and local referrals. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Join peer support meetings run by Gamblers Anonymous Australia, held across the country, where people who gamble and their relatives talk through what is happening. gaaustralia.org.au

National Debt Helpline

Speak with a free financial counsellor from the National Debt Helpline on weekdays, about money lost to gambling and the debts that followed. ndh.org.au
Lasting protection

Short rest, long reset

Take a short pause

Take a short pause when you want the account to go quiet for hours or days. You start it from your account settings, and play stays closed for the time you set. It suits a flat week when you would rather not play at all.

Closing your own door

Close your own access for a long stretch by choosing self-exclusion in your account. It starts from your account settings and stays in place until the period you agreed ends, with no early way back. Plan it for when you want real distance from gambling.

Register with BetStop

Register with BetStop, the national self-exclusion register run by the Australian Government through ACMA. Applying takes about 5 minutes online and you can nominate a support person; the break lasts at least 3 months and can run for life. betstop.gov.au

Safer homes

A guarded home and a calmer household

Before the first cash-out

Only players aged 18 or over may hold an account, and our team confirms photo ID before the first withdrawal. Keep your login details to yourself so nobody younger can open the account on a shared device.

Software on shared devices

Gambling-blocking software installed on a shared laptop or phone filters casino sites for everyone who uses it. Choose a tool that covers every browser and the apps on the device, then protect its settings with a password only you know.

Talking without accusation

Speak to your relative without blame, using plain statements about what you have noticed and how it affects you. The National Gambling Helpline on 1800 858 858 takes calls from family members too, at any hour.

Help and protection

Clear answers before you act

My brother plays too much — can the helpline talk to me instead?
Yes. Relatives and friends can call the National Gambling Helpline on 1800 858 858 at any hour, and the counsellors there speak with you about your own situation, not only the player's. Guidance is free and stays confidential.
If I self-exclude at Richville Casino, does it cover other sites?
No, an exclusion in your Richville Casino account applies to this account only. BetStop is the national register run by the Australian Government through ACMA, and joining it stops you being able to bet or open accounts with licensed providers across the country.
Can I set my deposit limit in the mobile version of the account?
Yes, the limit settings sit in the same account section whether you are on a phone or a desktop. Choose a weekly figure you are comfortable with before you play, and it will apply to deposits made from then on.
What if I want my account closed permanently rather than paused?
Write to [email protected] and state that you want the account closed. The team will confirm the closure with you, and any balance owed is settled first, so nothing is left dangling on your account.
Why does Richville Casino need proof that I am 18 or over?
Because this is an adults-only service, and 18 is the minimum age here. Checking identity keeps minors away from the games, and it also protects your own account from being used by someone else in the household.
Can a self-exclusion be lifted before the period I chose runs out?
No, the exclusion stays in place for the whole time you selected, and the casino does not shorten it. That firmness is the point of the tool: it holds the decision you made while thinking clearly.