Verified or Not: Richville Casino KYC Explained
Licensed casinos in Australia must confirm who you are before money moves, so Richville Casino reviews your documents in about 22 hours.
What Does Verification Involve?
Every number and contact you need before you send documents, on one screen.
Who checks
Richville Casino N.V.
Licence held
Gaming Control Board Curaçao, OGL/2018/9695/187
Review time
22 hours
Required by
Before the first withdrawal
Questions go to
Minimum age
18+
From Blurry Photo to Cleared Account
Upload Slots in Order
On your account menu, look for the verification area and open it; the upload slots sit in the same order as the list below.
Whole Card, No Glare
Choose your photo ID and send a colour image of the whole card, with all four corners visible and no flash glare across the text.
Name and Address Aligned?
Pick a bill or bank statement where your name and address match your account details exactly, and make sure the page is straight and fully in frame.
Wait for the Cleared Status
Once both files land, the reviewer works through them; the usual turnaround is 22 hours, and payment stays on hold until the account shows as cleared.
Copies That Clear Your Account
Here is what each upload has to prove, so nothing comes back to you as unreadable.
Resend It Right the Second Time
Read this when a photo ID, address proof or payment screenshot has been sent back by the verification team.
Is This Bill Too Old?
The bill you sent is older than the billing cycle the check needs, so it no longer proves where you live today. Upload a bill from the current billing period; Pick a utility or bank statement, not a reminder letter
One Name, Two Records
The name or address on the document does not match the details on your Richville Casino account, so the two records fail to link. Send a document showing the exact registered spelling; Ask us to update the account if you have moved
Half the Page Was Missing
An edge of the document, a corner or the photo section is cut off, and a partly visible ID cannot be accepted as proof. Photograph the whole document on a flat surface; Check that all four corners are inside the frame
Photograph It, Do Not Capture It
A screen capture loses the texture and security features of a real document, which is why a saved image is treated as unreadable. Take a fresh photo of the physical document; Avoid PDFs and forwarded picture files
Source of Funds Check
A Curaçao licence, held here under OGL/2018/9695/187 from the Gaming Control Board of Curaçao, obliges the operator to know where a player's stake comes from. Checks sit in the routine of every licensed room, and are triggered by patterns rather than by you personally. Nothing is being alleged.
Papers That May Be Requested
Expect one or two of these, whichever fits the money trail behind your play.
- Recent bank account statement
- Payslips from your employer
- Tax return or notice of assessment
- Sale contract for a property
- Statement showing a savings withdrawal
Sent Once, Seen Only by the Team That Verifies
You on a Shared Connection
Uploads travel over 128-bit SSL, which encrypts every file between your device and the casino. Scrambled data is all that passes across an open network, so a shared connection stays unreadable.
One Team, One Inbox
Verification staff work in the checks inbox and are the only people who open your photo ID, address copy or payment screenshot. Payment and support staff cannot pull a file, so routine chats avoid the topic.
Your Copy Does One Job
Files feed the identity and anti-money-laundering steps that Gaming Control Board Curaçao licence OGL/2018/9695/187 places on Richville Casino N.V. Nothing collected here feeds marketing lists or gets sold on, so the copy is used for its stated purpose only.
Before the First Payout, Sometimes Sooner
After this block you will know which account actions bring a document request and why each one does.